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The SM Investigations & Security ATM Division is a specialized division providing armed escorts for ATM repair technicians. The armed escorts provide a safe and secure perimeter environment for front end servicing of the ATM. This allows the ATM repair technician to safely service the equipment and get the ATM machine back online. ATM repair technicians may request armed escorts at any time, but mainly use them for high risk areas or at night. These armed escorts are requested by the ATM repair technicians through the SM Investigations & Security Dispatch Center, which handles a substantial volume of monthly technician requests. The Dispatch Center then has a sixty to ninety minute window to provide the ATM repair technician with an armed escort. All armed escorts carry a registered firearm, are easily identifiable and have two way means of communication.

SM Investigations & Security is currently performing the armed escorts for ATM repair technicians.

Tel: 978-423-3883
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